Patient Support Advisor

competitive + benefits
02 Jun 2023
08 Jun 2023
Full Time


Salary: 21,500 Full Time Equivalent (with OTE after probation period)

Pension Scheme

25 days annual leave

Staff discounts

Generous Bonus Scheme

Job description

We currently have an exciting opportunity to join our rapidly expanding patient support team in our Call Centre in Southampton. This role is also available in our Farnham Head Office.

As a Patient Support Advisor you will be the first line of contact for our patients' optical and hearing enquiries. This will include not only dealing with inbound calls, but also across web chat and email.

This vacancy is a full-time vacancy, working on a 3 week rota as follows:

Week 1: Monday to Friday: 8am-4.30pm,

Week 2: Monday to Friday:9am- 5.30pm, Saturday 8am-4pm (working across 5 days)

Week 3: Monday to Friday: 10.30am- 7pm

Some of the functions of the Patient Support Advisor - Hearing include:

  • Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
  • Advising patients of products and services that may be of interest to them
  • Dealing with queries and concerns in a professional and polite manner

Why Leightons Opticians & Hearing Care?

We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.


To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function. To demonstrate an ability to work in a fast paced environment is a must, as this role involves a high volume of calls. While this role does have an element of hybrid working, an ability to regularly travel to the office is needed.

Job Types: Full-time, Permanent

Salary: 21,500 per year


  • Employee discount

  • 8 hour shift
Supplemental pay types:

  • Bonus scheme
Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Southampton or our Head Office in Farnham