Optical & Hearing Assistant

Kent
competitive + benefits
12 May 2022
09 Jun 2022
kal-LeightonsOpticians-18523-58665-en
Permanent
Part Time
Description

Are you searching for a customer services position with a clinical twist? Then we have the ideal role for you. Our fantastic Hempstead Valley practice is looking for an Optical and Hearing Assistant to join their amazing team. This is a permanent and part time position which will include weekend working.

A bit about us

Leightons is a retail opticians and audiology business, founded in 1928. We are proudly independent, family-owned and family run and believe our people are the key to success and longevity. Leightons has grown to have 34 stores, all special and unique 24 fully owned, 7 franchised, 2 co-owned and 1 business operating under its own name.

The role

Core responsibilities for the OHAs can be split into the Three Cs;

Customer

Our OHAs are the first person to greet our customers as they enter our store and set the tone for their visit. It is imperative that the OHA has excellent customer service skills with an ability to interact with a diverse of personalities and backgrounds, adapting these skills to a wide range of scenarios.

Clinical

OHAs arent restricted to front of house duties. We believe its imperative for our OHAs to become fully immersed within the world of optics, meaning that OHAs take full charge of our pre-screening process, focused on performing retinal imaging and OCT examinations.

Commercial

We stock a wide range of frames and accessories, allowing us to ensure our customers are free to browse the best frames in the market until they locate exactly what they want. As an OHA, you may have to provide consultative advice to these customers regarding the variations between different frames, advising on price, frame composition and brand information.

Requirements

Am I suitable?

To be suitable for this role, you need to have strong customer service skills with an ability to go the extra mile. Experience working within retail, hospitality or a caregiving environment are advantageous but not required.

Benefits

What are the benefits?

  • Staff Discount
  • Bonus Scheme
  • Access to Leightons Learning Academy
  • Further Education and Progression