Divisional Clinical Services Lead

East of England
Competitive plus benefits
02 May 2024
30 May 2024
Full Time

Location: Midlands & East of England

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Position Summary:

As a Regional Clinical Services Lead, you will be responsible for providing clinical leadership, education, quality improvement, and regulatory compliance for a group of clinics located in the Midlands and the East of England. This is a mobile role that involves working closely with clinical teams specialising in cataract and refractive surgery.

Key Responsibilities:

Clinical Leadership: Provide guidance and clinical leadership to clinic teams, ensuring the highest standards of patient care and safety in cataract and refractive surgery.

Education: Develop and deliver training programs for clinical staff to ensure continuous professional development, in line with industry best practices and regulatory requirements.

Quality Improvement: Implement and monitor quality improvement initiatives to enhance clinical outcomes, patient satisfaction, and operational efficiency within the clinics.

Regulatory Compliance: Ensure strict adherence to all relevant regulatory standards and guidelines, such as CQC, GOC, and ISO requirements.

Performance Evaluation: Regularly assess and evaluate the performance of clinical staff, providing constructive feedback and driving continuous improvement.

Patient Experience: Collaborate with the clinical teams to optimise the patient experience, maintaining the highest level of patient satisfaction.

Resource Allocation: Work closely with clinic managers and central services to allocate resources effectively, ensuring smooth clinic operations.

Collaboration: Foster collaboration and communication with colleagues, internal departments, and external stakeholders to drive excellence in clinical services.


  • Registered Healthcare Professional with relevant clinical experience.
  • Experience in leadership and management in a clinical setting.
  • Knowledge of cataract and refractive surgery procedures.
  • Understanding of regulatory requirements and quality standards in the healthcare industry.
  • Excellent communication and interpersonal skills.
  • Ability to travel within the region as needed.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • An industry leading salary plus excellent bonus potential
  • State of the art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Make a real impact on patient care and outcomes.
  • Join a passionate team of professionals dedicated to excellence in eye care.

If you are a dedicated and experienced healthcare professional looking for a challenging and rewarding role as a Regional Clinical Services Lead at Optical Express, we encourage you to apply. Help us make a difference in the lives of our patients and join our team in providing world-class eye care.