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Dispensing Assistant

Employer
Robert Frith Optometrists
Location
Twickenham, London (Greater)
Salary
Up to £28,000 per annum + benefits of bonus, well-being package, group life insurance & discounts
Closing date
31 Jan 2025
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Job Details

Robert Frith Optometrists is a family of 12 independent opticians spanning Dorset and Somerset, with our first practice still located in Twickenham. The original company “Frith Bros” was founded in Twickenham by Robert Frith’s Uncle back in 1926.

Robert Frith Optometrists in Twickenham are currently looking for an enthusiastic, friendly and experienced individual to fill the role of Dispensing Assistant.

The Dispensing Assistant plays various roles within an optical practice to help patients.
The core role of a Dispensing Assistant is to advise on, fit and supply the most appropriate spectacle frames and lenses for each person. Therefore, you must be an individual with high-quality communication skills able to deal with queries professionally, whilst also being empathetic with people to help make them feel at ease. You will have a calm and caring manner, and excel at making our patients feel welcome and valued.

The ability to work well as part of a team and get on well with other staff members is crucial, as well as being able to prioritise work and be proactive when working alone. You need to be well organised and accurate in your work.

You will be willing to learn and gain new skills from colleagues, to improve the performance of the practice team overall and ensure that our patients receive high-quality care and up-to-date advice when they visit us.

Being reliable, honest and trustworthy is very important to us. As is being a fun and friendly member of the team!

Experience is crucial, however additional training can be provided. You will be excited to learn new skills and expand on your current ones. For the right candidate, there will be an opportunity for possible career development and to gain further qualifications.

DUTIES:

  • Welcoming patients into the practice and assisting with their queries
  • Booking appointments
  • Dealing with clinical paperwork
  • Cash handling
  • General administration and reception support
  • Repairs and adjustments to spectacles
  • Processing orders for spectacles and contact lenses, and arranging patient collection
  • Visual screening tests directed and supervised by the Optometrist
  • Checking spectacles on delivery to ensure that they meet the required specifications
  • Interpreting optical prescriptions written by optometrists or ophthalmologist
  • Advising and dispensing the most suitable lenses and frames based on a patient’s lifestyle, driving, work, hobbies, and activities
  • Maintaining a full and up-to-date knowledge of lens designs, frame designs and materials

REQUIREMENTS:

  •  A minimum of two GCSEs at level 4 (grade C) or above in Maths & English
  • Enthusiastic and proactive
  • Friendly
  • Empathetic
  • Good organisational skills
  • Professional attitude and appearance
  • Good verbal and written communication
  • Confident with computers  

You will be contracted to 37.5 hours per week, to include Saturdays.

BENEFITS:

  • Salary is up to £28,000 dependent on experience.
  • Bonus
  • 28 days holiday per annum (incs bank holidays)
  • Company pension
  • Staff and family member discounts available
  • Staff well-being package
  • Group life insurance  

Company

Robert Frith Optometrists have provided exceptional eye care since it was founded in 1926. To this day, our group of 12 independent practices remain a close-knit family joined by the same values of clinical excellence, fantastic service and a commitment to superior products and the latest technology.

Our practices range across some beautiful parts of the South West of England, with our first still being located in Twickenham. We have a range of positions available.

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