IT SYSTEM ENGINEER

Role overview:

Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.

Who are we?We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.Key Responsibilities:

Provide 2nd and 3rd line support as defined by the Information Technology Infrastructure Library (ITIL)

Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident.

As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point.

Liaise with third-party vendors concerning application/software support and hardware maintenance.

Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies, System Monitoring and Endpoint security management and reporting.

Within reasonable notice, being available to complete out-of-hours activities to deliver IT support, as previously defined, and where to do so during regular working hours would impact the Vision Express business. This includes system maintenance, system patching and project-related tasks.

Ideal Candidate profile may include working with the following technologies:

• Linux/Unix Operating systems (RedHat, SUSE and Oracle)
• Windows Server Operating Systems (Server 2008, 2012, 2016, 2019)
• Server Administration tools
• Enterprise Storage Management (NETAPP), Snapshots, Replication, Recovery
• Datacenter Migrations and service transformation
• Configuration, OS Imaging and deployment, software deployment, patch management, reporting, scripting and problem resolution
• Sotware Packaging, software deployment
• IP networks, understanding of core portocols, IPv$ addressing and subnetting, IP routing protocols.

• Anything else you should know?

• Pension scheme
• Life Assurance 
• Free eyewear annually with eligibility from day one of joining us!
• Free parking for all Vision Express colleagues
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
• And so much more!