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Hear Centres Branch Coordinator

Employer
Leightons Opticians & Hearing Care
Location
Deal
Salary
competitive + benefits
Closing date
15 Oct 2024
View more categoriesView less categories
Job Role
Administrative
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time

Job Details

JOB DESCRIPTION- HEAR CARE CENTRES BRANCH COORDINATOR (LOCATION)

JOB TITLE- Hear Centres, Branch Coordinator

LOCATION-

REPORTS TO- Area Manager

DATE-

Patient & Practice Support Administrator

  • To assist with administration duties such as returned mail and ensure customer records are updated accordingly
  • To make customer follow up calls after purchase and non-purchase customer calls.
  • To assist the business with ad hoc campaigns and projects
  • To delight our patients through best in class customer service & care.

Practice Receptionist

  • To support the running of the reception desk at our Hearing Centre
  • To ensure all patients are greeted and made to feel welcome
  • To run and organise the diaries of the clinicians.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Deal directly with customers by telephone
  • Opening & closing of the practice
  • Taking payments & banking
  • Sort and distribute post
  • Book appointments for customers
  • Promote and offer the best services we have to offer
  • Respond promptly to customer enquiries
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing information
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Pro active support in diary management and telephone communication with the core THCP business.
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
  • Operate in line with company policies, procedures and current legislation at all times
  • Engage with the local community
  • Carry out in practice hearing aid repairs & communicate efficiently with suppliers & manufacturers.

EDUCATION AND EXPERIENCE

  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Ability to type
  • Numeric, oral and written language applications
  • Product knowledge

KEY COMPETENCIES

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • High energy levels
  • Self-motivated
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative

Company

Since 1928, Leightons has continued to focus on providing value through personal service, using highly professional, qualified staff and by offering the latest technologies.

We offer more than just jobs – we provide the support to define or redefine your career. Become part of our passionate team and experience an environment that truly maximises your potential

Company info
Website
Mini-site
Leightons Opticians & Hearing Care
Telephone
07590 375892
Location
Clarendon House
63 Downing Street
Farnham
Surrey
GU97PN
United Kingdom

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