Retail Optical Assistant
- Employer
- Vision Express
- Location
- Richmond
- Salary
- Competitive
- Closing date
- 16 Oct 2024
View more categoriesView less categories
- Job Role
- Optical Assistant
- Sector
- Distribution
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.Who are we?We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance - 2 x your basic annual salary
- Private medical cover for you and your family
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
- And so much more!
Company
Here at Vision Express, we're proud to be part of EssilorLuxottica, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. We're committed to providing exceptional eyecare services and offering the latest in eyewear fashion for our customers. We empower our people to create a brighter future.
Our friendly and approachable colleagues provide high standards of personal service and care, making sure our customers feel confident with their eyewear choices. Our world-leading expertise in lens and eyewear technology, allows us to shape the industry and make a meaningful impact on people's lives every day.
As an Eyecare Professional with Vision Express, you'll work with some of the world's most advanced technology, giving you the opportunity to work with cutting-edge equipment that will take your optometry career to the next level. Our ambition to See More and Be More, for our customers, is supported by our Eye Care Professionals who provide eyecare and eyewear solutions.
We'll support your learning and growth, whether you're a recent graduate or an experienced professional. We offer a wide range of training & development opportunities to help you progress towards your career goals. Whether you want to become an Optometrist Store Manager, Dispensing Optician, or support the next generation of Pre-Registration students by becoming a Pre-Reg Development Tutor. We offer a clear career path that allows you to grow at your own pace and take on new challenges.
Our roles are advertised with specific hours, but we're all about flexibility. We encourage candidates to share their preferred working arrangements, whether it's adjusting your hours around the school run, or compressing your week, we're open to discussing flexible options with you.
Join us in our mission to See More and Be More.
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