Assistant Store Manager - Sherwood Park, AB

Role overview

As one of the leading supervisor, youll partner closely with the stores retail owner and manage a team of Eyecare Consultants and Opticians to deliver an outstanding customer journey end-to-end, surpassing customers expectations time after time. Youll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem solving and service standards alongside the manager.

Key Responsibilities

Manage store employees performance through coaching and counseling
Supervise and train employees to ensure that they are providing excellent customer service and upholding Specsavers standards
Ensure that all merchandise is properly stocked and maintained in accordance with Specsavers standards
Train new employees on store policies, procedures, and operational practices
Always be an ambassador for the Specsavers brand, while championing the behaviours and values which Specsavers stands for.

Qualifications, Skills, and Experience

Licensed Optician is desired

Previous optical management experience is desired
Were people people, and you are too. You have a demonstrated history of exceptional customer care in your previous retail management position bonus if your experience shows that youre just as passionate about optics as we are
You help us stand out by embracing our unique Specsavers Customer Experience model, which means you prioritize driving long term customer relationships over short term results
You have an ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers expectations