Lab Technician

Optical Retailer

Store: Bangor, Specsavers, Ireland

Hours: Full-Time

Benefits: Competitive Basic Salary and the opportunity to work with a friendly , hard working, customer focussed team to provide the very best in eye care and audiology to our customers
Loads of opportunities for career development
Training provided

Experience Previous optical lab experience is desirable but not essential for this role

Role Profile Lab Technician

Role & Responsibilities

To provide the highest quality glazing service to the store to achieve maximum sales and profitability through the delivery of customer service excellence

The role Principal accountabilities

Minimise lab costs by reducing wastage, remakes and ordering all products from the most appropriate 'approved' core suppliers

Be aware of controllable cost management within the lab

Ensure environmental and sustainability procedures are followed

Contribute to consistently excellent Product Quality Health Check scores

Achieve consistently excellent scores for instore product quality audits

Receive consistently positive feedback from customers

Support a one big team culture throughout the store

Meet and exceed all personal and team goals

Engage in Learning & Development for new product launches & initiatives

Be an ambassador for the Specsavers brand at all times

Level 1 (recommended training Laboratory technician induction)

Ensure customers spectacle needs are met effectively, on time whilst maintaining a high level product quality

Ensure front of store staff are informed if there is any problem or delay to their order

Maintain a professional focus; learning about basic visual defects in the eye and lens types and lens coatings; seek to improve your own skills and product knowledge

Understand and analyse prescriptions accurately

Ensure the behaviours in the lab are in line with Specsavers Vision and Values

Embrace a culture of Customer First in the lab

Comply with Health and Safety guidelines effectively, with particular focus on Lab equipment, cleanliness and safe practices

You will be fully accredited to laboratory technician induction (formerly level 1)

Demonstrate technical competency; use the focimeter and/or auto lensmeter accurately for single vision lenses, ensure decentration and blank sizing for single vision lenses is correct, glaze and tint single vision lenses effectively, assemble the frames correctly

Conduct pre-processing checks for single vision lenses, monitor the progress of orders and sign-off completed orders

Conduct housekeeping, ensuring the appearance of the laboratory is always clean, professional, and organised

Level 2 (recommended training Laboratory technician)

All aspects of laboratory technician level 1, plus:

Ensure customers with more complex prescriptions needs are met including multifocal glazing

Order and monitor the progress of lens orders with core suppliers

Carry out regular quality audits

Support apprentices throughout the store with their apprenticeship learning (if applicable)

You will be fully accredited to laboratory technician (formerly level 2)

Other duties include:

• Book and change customer appointments on the in-store computer systems
• Prescreen patients prior to sight test

Behaviours

CARE FOR EACH OTHER We respect, support and care for each other to be the best we can be.

WORK AS ONE TEAM We do the right thing for our customers, for each other and for everyone.

KEEP IT SIMPLE, GET IT DONE We focus on getting the job done and making a difference. ALWAYS IMPROVE THINGS We use every day small improvements to drive the business forward.

TREAT MONEY WISELY We keep an eye on spend and make smart, sensible, and sustainable choices.

DO THE RIGHT THING We encourage and help each other to achieve our goals.

If you are interested, please clickApplyas this vacancy will close once we have filled all available places. We therefore highly recommend early applications.

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