Service Lead/ Outpatients Manager

Newmedica Service Lead/ Outpatients Manager

Location: Abingdon, Oxfordshire

Working hours: Full Time - Weekend work is essential

Salary: Upto 35k dependant on experience.

Experience level: Preious health care experience is desired.

WHO ARE WE?
Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.
Purpose of the Role
The Service Lead is responsible for the operations and day to day running of the outpatients clinic. They will lead and develop the clinic teams to deliver an outstanding and safe patient-centred experience, ensuring that all of the relevant policies and protocols are implemented and carried out.
Take the lead in service improvement and development, implementing new service delivery initiatives. Embrace the organizational values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.
To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.
Communicate key information from Medical Advisory Committee (MAC).
Working with the Senior Management Team, they will need to ensure that patient booking lists are optimised to support service efficiency, clinic utilization and performance KPIs and play a key role in gathering and utilising patient feedback to support service improvements.

What were offering

25 days annual leave plus bank holidays
A company pension scheme
Opportnities to develop and grow within the business
Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme.
An environment where your learning and development is supported through a range of various learning tools and courses.
Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
Free food/snacks trolley
Monthly governance day with lunch provided
A free 24/7 well-being/counselling/advice service
A bright, spacious and modern working environment, built to the highest standards
Cycle to work scheme
Monthly Gift voucher rewards
Private Medical and Dental insurance

KEY RESPONSIBILITIES:
Operational
Be an integral part of the OJV Leadership Team
Maintain high standards of record keeping for onward administration of patient pathways
Maintain Electronic Patient Software Interfaces in support of Services
Support Key Lines of Enquiry initiatives as per CQC requirements
Ensure clinics are fully utilised and staffed using the most effective and safe resource models
Act as the point of contact for clinic operational or patient issues, resolving them or escalating them as appropriate
Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, intraocular pressures, visual acuity, and OCT/fundus photography and biometry.
Covering staff in clinic during AL/ sickness.
Ensure the incident reporting and complaints procedures are followed as necessary
Maintain a good working relationship with the Management Team in the provision of information to them, ensuring that exceptional customer service is delivered throughout all pathways
Works with the SMT to ensure accurate management of patient data; ensuring availability, and confidentiality
Ensures clinical testing is performed, verified and recorded with absolute integrity.
Support the OJV management team in the Implementation of policy & procedures, internal and external, which affect and influence the work of the service, particularly those with statutory implications.
To ensure the relevant policies and procedures are well embedded across the service
Deliver the internal audit function, and support external audit as necessary.
Maintain accurate records on equipment servicing and calibration.
Ensures appropriate escalation of process, clinical, equipment, quality or infection risk issues
Committed to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required
Maintain a positive relationship with Referrers, Hospital Trust or CCG staff at every interaction.
Manage service improvement and development, including implementing new initiatives.
Forms and maintains a network across the Newmedica business to support the sharing of best practice.

People Management
Ensures that staffing levels are appropriate for the services being delivered and is accountable for recruitment of the clinic teams
Proactively manages the performance and engagement of direct reports
Accountable for ensuring line management duties are carried out including team meetings, 1:1s, the appraisal process and identification of training needs within clinic teams, liaising with the Operational Director and HR as appropriate
Supports the Clinic Assistant training programme in clinic, ensuring new starters are trained, have mentors and overseeing the completion of log books and other training records.
Ensures good lines of communication between the clinic team and other teams within the business.
Cascades key information to the clinic team in good time, being clear on required actions.

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