Hear Centres Branch Coordinator

Are you ready to embark on an exciting audiology journey? We are recruiting a fantastic new role as Hear Centres Branch Coordinator, where you'll play a pivotal role in delivering exceptional hearing care.

At The Hearing Care Partnership, we value excellence, diversity, and personal growth, and we're looking for dedicated professionals to join our established team.

What's in it for me?

Salary: 23,000 per annumOpportunity for 15 per successful full hearing assessment referralMedical Cash Plan22 days annual leave (plus bank holidays)Pension SchemeStaff, Family, and Friends Discount

Key Responsibilities:

As a Branch Coordinator, your responsibilities are broken down into two key components: Patient & Practice Support Administrator and Practice Receptionist.

Overall, youll be following up on customer interactions, gathering feedback, and engaging positively with the local community. You will perform in-practice hearing aid repairs and efficiently communicate with suppliers and manufacturers for any related matters.

Day to day, youll be assisting with administration duties such as updating customer records and handling returned mail. Youll be making follow-up calls to customers after their visits to our practice, whilst also supporting ad hoc campaigns and projects. Your focus on providing best-in-class customer service and care will be crucial in delighting our patients.

Additionally, you will be responsible for managing the reception desk, ensuring a warm welcome for all patients and organising the diaries of our clinicians. Handling customer interactions by phone, offering and promoting our top services, and recording customer activity and inquiries are essential tasks.

Requirements:

For this full time role, working 5 days a week across Monday to Friday located at the Bournemouth Hearing Centre; excellent communication skills with a professional touch, paired with having great organisation skills and a keen eye for detail mean that this role could be right for you

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).