Patient Support Advisor
- Employer
- Leightons Opticians & Hearing Care
- Location
- Farnham
- Salary
- competitive + benefits
- Closing date
- 2 Jun 2023
View more
- Job Role
- Administrative
- Sector
- Multiple Practice
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Benefits
Salary: 21,500 Full Time Equivalent (with OTE after probation period)
Pension Scheme
22 days annual leave
Staff discounts
Generous Bonus Scheme
Job description
We currently have an exciting opportunity to join our rapidly expanding patient support team in our Call Centre in Southampton. This role is also available in our Farnham Head Office.
As a Patient Support Advisor you will be the first line of contact for our patients' optical and hearing enquiries. This will include not only dealing with inbound calls, but also across web chat and email.
This vacancy is a full-time vacancy, working on a 3 week rota as follows:
Week 1: Monday to Friday: 8am-4.30pm,
Week 2: Monday to Friday:9am- 5.30pm, Saturday 8am-4pm (working across 5 days)
Week 3: Monday to Friday: 10.30am- 7pm
Some of the functions of the Patient Support Advisor - Hearing include:
- Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
- Advising patients of products and services that may be of interest to them
- Dealing with queries and concerns in a professional and polite manner
Why Leightons Opticians & Hearing Care?
We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.
Requirements
To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function. To demonstrate an ability to work in a fast paced environment is a must, as this role involves a high volume of calls. While this role does have an element of hybrid working, an ability to regularly travel to the office is needed.
Job Types: Full-time, PermanentSalary: 21,500 per yearBenefits:- Employee discount
- 8 hour shift
- Bonus scheme
- Southampton: reliably commute or plan to relocate before starting work (required)
Company
Welcome to Leightons Opticians and Hearing Care, a proudly independent, family-owned, and family-run establishment since 1928. With 35 practices spread across the UK, offering a diverse range of unique opportunities for eyecare and audiology professionals.
At Leightons, we firmly believe that our people are the cornerstone of our success and enduring legacy. We are committed to equipping all our practices with cutting-edge technology, including OCT and Optomap, to ensure the highest standard of vision care for our patients. Our clinical approach, combined with our emphasis on advanced technology, enables us to deliver an exceptional level of precision and care in both optical and audiology services.
Central to Leightons' values is the meaningful time we invest with our patients. We prioritise building strong relationships, understanding their individual needs, and delivering personalised care to ensure their satisfaction and well-being. Furthermore, we place a strong focus on nurturing professional development and growth, offering our team members the support, training, autonomy, and opportunities they need to truly excel in their careers.
We are currently on the lookout for passionate, caring, and driven optometrists, dispensing opticians, optical and hearing assistants, and audiologists to join our dedicated team. If you are seeking an environment that values clinical excellence, cutting-edge technology, patient-centred care, and opportunities for professional advancement, Leightons Opticians and Hearing Care is the place for you. Contact us today; we look forward to hearing from you and exploring how we can work together to provide outstanding eyecare and audiology services to our patients.
- Website
- http://leightons.co.uk/careers
- Mini-site
- Leightons Opticians & Hearing Care
- Telephone
- 07590 375892
- Location
-
Clarendon House
63 Downing Street
Farnham
Surrey
GU97PN
United Kingdom
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