Senior Administrator

Job Title: Professional Services Administrator

Reporting to: Professional Services Team Manager

Salary: 21,313 per annum

Hours: Monday to Friday 9am 5:30pm

Job Summary

Optimism Health Group is a healthcare investment business, focussing specifically on the rapidly growing market for the provision of healthcare products and clinical services to older people. Through a series of acquisitions, we have created the UK's leading provider of optical and hearing care at home, OutsideClinic Group.

Last year we delivered over £220,000 domiciliary clinics for older people in their own homes, as well as in care homes and sheltered housing. This life-changing service operates right across the UK, supporting the NHS to provide vital eye and hearing care to people who may struggle to get to the high street unaided.

We have identified both the need and opportunity to scale the service over the next few years. To do this we are building on our strengths, expanding our capabilities, and continually seeking to improve what we do and how we do it to better serve our customers.

Due to expansion our Professional Services team are looking for an administrator. This role is vital in continuing to offer full support and guidance to our internal Head Office teams but also to our field-based teams of Optometrists, Dispensing Opticians, Trainers, Delivery team, and ultimately our patients.

Based at our head office in Swindon your contribution will be to provide essential administration support to the different sections of our Professional Services team. Full and extensive training will be given to the successful candidate on an ongoing basis.

Principle Accountabilities

• Referral processing Sending patient referrals to the hospital or any other required site, following the local area procedure.
• Administration duties such as filing, scanning, post and other such required department needs.
• Auditing datafiles against set criteria and reporting/collating omissions and concerns correctly.
• Administration support for our Clinical Governance and Review programme.
• Ensuring a seamless, timely, professional service to patients and colleagues and being a representative of the Professional Services team.

Skills, Knowledge & Experience

• Self-motivated and focused on achieving excellence.
• Confident about working in a role where you enjoy seeking resolutions and successful outcomes.
• Flexible willing to do what is necessary and go the 'extra mile'.
• Excellent communication skills both written and verbal.
• Desire to succeed and excel.
• Computer literate and willing to learn in-house systems.
• Excellent attention to detail, adaptability, teamwork and professional judgement.
• Ability to multitask and prioritise.
• Thrive in a busy, and sometimes challenging, environment maintaining a calm, supportive demeanour.
• Ability to manage constructive pressure and work to deadlines.

What we offer

• Private Medical Insurance
• Life Assurance x 4
• Access to health & wellbeing initiatives
• Contributory pension scheme matched up to 5% on successful completion of the probationary period
• 20 days holiday entitlement (plus bank holidays)
• Additional holidays with length of service
• Discounted eyewear and hearing products after qualifying period