Administrator

Job Title: Dispatch Administrator

Reporting to: Laboratory Operations Manager

Salary: 20,649 pa

Location: Cambuslang, Glasgow

Hours: Monday to Friday 40 hours per week

Job Summary

We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. At our core, we believe in clinical excellence, making a positive Impact in all we do and we are passionate about continually improving in everything we do.

Principle Accountabilities

• Liaising with the Lab and dispensing staff to ensure the smooth and efficient running of deliveries to ensure the best possible patient care
• Checking in spectacles received from the manufacturing lab. Batching spectacles by Care Homes or Home Visit patients
• Chasing glasses that may be over time
• Ensuring spectacles are secure until delivery is ready
• Picking pre-defined delivery schedule 3 days in advance
• Posting pre-arranged delivery to the delivery team to a predesignated destination.
• Posting patients glasses to either care home or own home
• Keeping database up to date
• Always represent OutsideClinic in a professional and positive manner.
• Maintain confidentiality regarding the company business/employees/patients and their families.
• Comply and keep up to date with company Infection prevention and control policies and ensure disposal of any clinical waste meets Company guidelines.
• Work to Company and industry regulatory practices, adhering to Company standards, policies, and procedures, delivering best practice methods, and taking responsibility for our customers needs.
• Keep your knowledge current in all aspects of our standard operating practices, meeting key performance outcomes which contribute to the overall team success.
• Offer support to others to help them learn and solve any Customer issues, both within the team and sharing knowledge more widely.
• Provide administrative support to the office function.
• Working to and positively contributing to our Company culture and values.
• Undertake any other requests as many be reasonably required by the business.

Key Skills & Attributes

• Excellent customer service skills with the ability to problem solve and find solutions.
• Highly organised with a focus on accuracy ensuring work is completed to the highest standards.
• Comfortable working in a fast-paced environment and able to use your initiative to manage your day to day responsibilities.
• Awareness of KPIs and the impact that these have on the business.
• Open to additional training and responsibilities.

What we offer

• Competitive salary
• Private Medical Insurance
• Life Assurance x 4
• Access to health & wellbeing initiatives
• Contributory pension scheme matched up to 5% on successful completion of the probationary period
• 20 days holiday entitlement (plus bank holidays)
• Discounted eyewear and hearing products after qualifying period