Support Consultant - Practice Management Software - Glasgow
- Employer
- Zest Optical
- Location
- Scotland, Glasgow
- Salary
- £24000 - £27000 per annum + Additional Benefits
- Closing date
- 13 Apr 2023
View more
- Job Role
- Dispensing Optician, Optical Management, Optical Assistant, Dispensing Assistant
- Sector
- Independent Practice, Multiple Practice, Manufacturing
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Training & Support Consultant job East of Glasgow. Zest Optical are currently looking to recruit a Training & Support Consultant for a leading provider of Optical Practice Management Software. The purpose of this role is to support customers with the onboarding process once the software has been installed. This position will be office based, East of Glasgow.
The Training & Support Consultant will provide excellent support for customers in the onboarding process, helping them stay on track at their end, and keeping track that internal processes are running smoothly.
Training & Support Consultant - Role
- Effective working with cross department colleagues
- Managing onboarding projects to deadlines and go-live dates
- Managing customer expectations and scheduling key meetings
- Make sure customers book/ go through relevant training sessions
- Collate configuration and setup requirements
- Match customer needs to features and functionality
- Actively listen and identify sentiment or unspoken needs
- Pro-actively manage your workload to deliver the best customer experience
- Meet objectives across your individual and team SLAs
- Adapt approach for varying levels of stakeholders
- Review customer usage and identifying areas for more value creation
Training & Support Consultant - Requirements
- 2+ years working in practice/ retail optics
- Excellent listening, problem solving and investigation skills
- Exceptional communication and literacy skills, great attention to detail
Training & Support Consultant - Salary
- Base salary up to £27,000
- Range of additional benefits
To avoid missing out on this opportunity, please contact Alex Grimes on
Company
We are Zest Optical, a specialist optical recruitment agency working exclusively within the optical marketplace. Having been established since 2006 we have created an excellent reputation in industry for offering a personal and honest recruitment service.
We believe that in order to provide the best service to both clients and candidates, we need to understand and match aspirations, skills and personalities. In this way we can create a mutually profitable relationship, supporting candidates and clients in achieving their goals.
All our consultants have a passion for the industry and a genuine interest in finding the best fit for both candidates and clients alike.
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