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Customer Service Dispensing Optician

Zest Optical
England, West Midlands, Birmingham
£25000 - £27000 per annum + Bonus
Closing date
19 Dec 2022

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Job Role
Dispensing Optician
Independent Practice
Contract Type
Full Time
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Job Details

A full time Customer Service Dispensing Optician is required to work for a well-known optical lens manufacturer based in Birmingham.

As a Dispensing Optician Customer Service Adviser, you'll be the first point of contact for customers and will take full ownership of the customer experience and outcome; delivering a 'world class' customer experience.

Dispensing Optician - Role

  • Office based customer service position
  • Taking full ownership of customers' queries through to resolution; ensuring each customer has a 'world class' experience. (Customer contact includes inbound calls, live chats, online queries, emails and outbound calls etc)
  • Ensure first contact resolution wherever possible
  • Provide technical support to customers regarding dispensing issues & product technical information
  • Providing technical expertise to the customer care team; being the key point of contact for dispensing and product queries
  • Acting as the D.O. for the 'friends and family' dispense scheme
  • Develop, deliver and evaluate training programs to strengthen the customer care team's ability to delight the customer
  • Actively support customer CET events, working closely with the Professional Services team
  • Developing a professional rapport with the customer, identifying, and addressing customers' needs and advising them on products and services accordingly
  • Building long term relationships with customers
  • Achieve KPIs and provide timely and effective responses to customers
  • Effectively use digital solutions required to deliver a 'world class' customer experience.
  • Taking an active role in customer promotions
  • Providing optimum levels of customer service by answering enquiries accurately (e.g., regarding pricing, product availability, lead times)
  • Managing customer's expectations around expected query resolution and delivery times.

Dispensing Optician - Requirements

  • Qualified Dispensing Optician
  • Results Driven
  • Demonstrate strong communication skills
  • Results Orientated
  • Exceptional Customer Service skills

Dispensing Optician - Benefits

  • Base salary between £25,000 to £27,000 (30K OTE)
  • Generous bonus schemes
  • Regular pay reviews
  • 10% pension contribution
  • Private Healthcare
  • Free parking or travel allowance
  • Free lenses for family and friends
  • 25 days holiday plus bank holidays
  • Working 5 days a week - Bi weekly rota - 9am to 5pm or 10am to 6pm
  • Mianly Monday to Friday - Working 1 in 5/6

This is an excellent opportunity for a Dispensing Optician candidate to move away from a typical retail environment, whilst still utilising your technical and customer service skills.

To apply for this role please send a copy of your CV ro or alternatively call 0114 238 1726.


We are Zest Optical, a specialist optical recruitment agency working exclusively within the optical marketplace. Having been established since 2006 we have created an excellent reputation in industry for offering a personal and honest recruitment service.

We believe that in order to provide the best service to both clients and candidates, we need to understand and match aspirations, skills and personalities. In this way we can create a mutually profitable relationship, supporting candidates and clients in achieving their goals.

All our consultants have a passion for the industry and a genuine interest in finding the best fit for both candidates and clients alike.

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