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Milton Keynes
Competitive plus Bonus Scheme
Closing date
15 Sep 2022

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Job Role
Multiple Practice
Contract Type
Full Time
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David Clulow is a leader in specialty spectacles and sunglass, offering a huge range of designer frames for their customers. David Clulow also offers the latest trends, exclusive styles of high quality fashion and performance sunglasses along with statement spectacles and outstanding customer service. David Clulow is also part of something bigger; Luxottica’s global family, with a high-performance culture that’s always rewarding, forever evolving and full of exciting opportunities.

As an Optometrist you will work as part of a team delivering total satisfaction to our customers through conducting thorough eye examinations, contact lens assessments and aftercare. You’ll offer our customers recommendations to the highest professional and ethical standards. You will use your knowledge to effectively identify customer needs and recommend eyewear and eye care solutions accordingly. In addition you will act as an ambassador for David Clulow ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience.

Major Duties & Responsibilities

·         Deliver excellent customer service and demonstrate a high degree of professionalism

·         Coach assistants to consistently deliver effective selling behaviours resulting in high customer engagement

·         Communicate with patients to get detailed case histories

·         Examine eyes of patients of all ages in accordance with the guidelines laid out by the College of Optometrists and the General Optical Council

·         Use specialist equipment for diagnosis and testing

·         Issue prescriptions for spectacles or contact lenses

·         Fit and check prescribed lenses in order to correct vision defects

·         Offer advice and reassurance about vision-related matters

·         Offer help and advice for patients choosing frames and lenses

·         Write referral communications to doctors as required in line with legal guidelines

·         Liaise with other medical practitioners and sometimes share the care of patients with chronic ophthalmic conditions

·         Meet sales targets with regard to selling spectacles & contact lenses

·         Manage staff, including dispensing opticians and store staff as required

·         Perform core administrative functions in line with GDPR best practice

·         Network effectively with internal and external stakeholders

This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager

Education & Experience

·         CET statutory requirement completed

·         You must be a qualified Optometrist with a degree in Optometry and be a registered member of the General Optical Council

·         Be able to demonstrate industry knowledge and experience of providing excellent care and service

·         Previous experience in retail or customer service

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