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Team Leader - Returns

Vision Express
Closing date
25 Aug 2022

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Job Role
Multiple Practice
Contract Type
Full Time
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Job Details

Job Description

We’ve got an exciting opportunity for a Team Leader to join our returns team here in our Warehouse based in Colwick, Nottingham. As a Team Leader – Returns you will carry out defined tasks within the returns operation to ensure that the department targets are achieved, that all customer returns are received, checked and processed within agreed timelines whilst ensuring correct internal processes are followed.


What can you expect from the role?

As a Team Leader - Returns you will be responsible for driving targets and supporting the Returns Administrators on the day to day operations of the Returns Team by ensuring that the team is working as efficient as possible to maintain the 5* service that our customers deserve to receive. You will also be responsible for:


Ensuring data is logged accurately by the team, including returns trend analysis and feeding findings back to the relevant department. Working across departments and other managers to develop and implement new initiatives and process improvements Maintaining high levels of stock control by ensuring that returns are stored in a traceable location and any stock that is able to be resold is returned to the Goods In team on a timely basis for processing back to stock. Ensuring a smooth running of the department, in the form of managing the systems and personnel to ensure returned orders are kept flowing. Identifying and communicating any actual or potential problems, which may result in the workflow not being achieved within agreed service level targets.


At Vision Express we win together, so all our colleagues have a role to play in making our customers and colleagues feel special. It is up to you to bring our brand to life and be involved in shaping our success. 

You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.


About you

We are looking for an individual who has excellent communication skills, a confident approach to people management and the ability drive results. You will need to have a good understanding of Microsoft products.

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our game changing leaders will support your career with excellent training and development opportunities, there are limitless horizons.


Here at Vision Express, we’re creating something special for everyone, everywhere. We create joy in vision for our colleagues and customers. With over 600 Vision Express stores, we’re also part of the leading international optical retail group GrandVision, who is part of the EssilorLuxottica group.

You might ask, what is joy in vision? Joy in vision is about making a real difference. We’re always human and we build our relationships on trust, to create relationships that last. We’re genuinely interested in our customers and let every colleague’s voice be heard.

Our people are unique and when combined, we’re stronger than ever. We’re striving, creating, and winning – together.

Careers Website

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You can contact our Talent Acquisition team directly or calling us on 0115 718 1200 and one of our team will be able to help

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