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Patient Support Advisor

Employer
Leightons Opticians & Hearing Care
Location
Southampton
Salary
competitive + benefits
Closing date
25 Jul 2022

View more

Job Role
Administrative
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time

Job Details

Job description

We currently have an exciting opportunity to join our rapidly expanding patient support team in our call centre located in Southampton.

As a Patient Support Advisor you will be the first line of contact for our patients' optical and hearing enquiries. This will include not only dealing with inbound calls, but also across web chat and email.

Some of the functions of the Patient Support Advisor - Hearing include:

  • Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
  • Advising patients of products and services that may be of interest to them
  • Dealing with queries and concerns in a professional and polite manner

Why Leightons Opticians & Hearing Care?

We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.

REQUIREMENTS

To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function.

BENEFITS
  • Pension Scheme
  • Competitive Salary
  • 20 days annual leave
  • Staff discounts
  • Generous Bonus Scheme

Company

Welcome to Leightons Opticians and Hearing Care, a proudly independent, family-owned, and family-run establishment since 1928. With 35 practices spread across the UK, offering a diverse range of unique opportunities for eyecare and audiology professionals.

At Leightons, we firmly believe that our people are the cornerstone of our success and enduring legacy. We are committed to equipping all our practices with cutting-edge technology, including OCT and Optomap, to ensure the highest standard of vision care for our patients. Our clinical approach, combined with our emphasis on advanced technology, enables us to deliver an exceptional level of precision and care in both optical and audiology services.

Central to Leightons' values is the meaningful time we invest with our patients. We prioritise building strong relationships, understanding their individual needs, and delivering personalised care to ensure their satisfaction and well-being. Furthermore, we place a strong focus on nurturing professional development and growth, offering our team members the support, training, autonomy, and opportunities they need to truly excel in their careers.

We are currently on the lookout for passionate, caring, and driven optometrists, dispensing opticians, optical and hearing assistants, and audiologists to join our dedicated team. If you are seeking an environment that values clinical excellence, cutting-edge technology, patient-centred care, and opportunities for professional advancement, Leightons Opticians and Hearing Care is the place for you. Contact us today; we look forward to hearing from you and exploring how we can work together to provide outstanding eyecare and audiology services to our patients.

Company info
Website
Mini-site
Leightons Opticians & Hearing Care
Telephone
07590 375892
Location
Clarendon House
63 Downing Street
Farnham
Surrey
GU97PN
United Kingdom

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