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Logistics Administrator

Employer
OutsideClinic
Location
Swindon
Closing date
12 Jul 2022

View more

Job Role
Administrative
Sector
Distribution
Contract Type
Permanent
Hours
Full Time

Job Details

Job Title: Audiology Logistics Administrator

Reporting to: Audiology Manager

Salary: 19,500 per annum

Hours: Monday to Friday

Qualifications: GCSEs grade C or above in Maths and English

Job Summary

We're OutsideClinic - the UK's leading home-visiting optician and hearing specialist. We have provided at-home sight and hearing care for older people within their communities for over 30 years. We believe that clinically excellent eye and hearing care should be accessible and affordable for all. Our mission is to change people's lives by delivering excellent optometry and audiology services in the homes of people who can't get to the high street unaided.

The role of Audiology Logistics administrator will primarily be responsible for ordering of hearing aids, maintaining stock levels and distribution of aids to the field teams and courier arrangements.

Principle Accountabilities

Administration

  • Respond to incoming telephone calls as necessary.
  • Data input and filing.
  • Handle incoming post in relation to our Hearing Department and deal with our courier bags, recording what has come in as appropriate.
  • Report issues to Pro Services & Logistics Team Leader, Audiology Clinical & IQIPS Lead, Audiology Manager and Head of Hearing as and when required.
  • Update Patient Services for patient queries relating to batteries, wax traps, fittings etc.
  • Assist with outbou'lls as and when required (e.g. Professional Services call list, End of Pathway, Follow-Up etc.).
Logistics
  • Processing orders, which will include returns, from receipt through to completion and despatch to field staff for fitting, which will include processing new orders and entering details on to system and processing orders for accessories
  • Liaising with manufacturers on outstanding orders and individual specifications.
  • Log all returned orders from cancelled appointments.
  • Ensure that all cancelled orders are processed including requesting refunds after appropriate authorisation has been given, issuing credits notes and returning hearing aids to laboratory for credit.
  • Pick and pack daily work for field staff in line with daily schedules.
  • Process stationery and PPE orders on a weekly basis.
  • Liaison with couriers for work despatch and returns.
  • Liaise with field staff to chase outstanding work.
  • Assisting with preparing kits for new field staff members.
  • Bi-annual stock take.

Skills, Knowledge & Experience

  • GCSE Grade C or above in Maths and English
  • Good IT/literacy and attention to detail.
  • Motivated and focused on achieving own objectives.
  • Excellent communication skills
  • Strong time management skills and the ability to take responsibility for and prioritise own workload.
  • Organisational ability
  • A professional, approachable nature.
  • Ability to achieve high standards at all times and be able to use initiative and creativity.
  • Positive can do attitude with a desire to exceed client expectations.

What we offer

  • Private medical insurance
  • Life assurance
  • A friendly environment with regular team days
  • Relaxed dress code
  • Comprehensive training
  • Career progression opportunities
  • Additional holidays with length of service
  • Contributory pension scheme matched up to 5%
  • Free sight and hearing test and discounted eyewear and hearing products

Company

Company info
Website
Mini-site
OutsideClinic
Telephone
01793 648607
Location
10-14 High Street
Old Town
Swindon
Wiltshire
SN1 3EP
GB

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