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Call Centre Advisor

Employer
Vision Express
Location
Nottingham
Salary
Competitive
Closing date
23 May 2022

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Job Role
Sales & Marketing
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time
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Job Details

Do you enjoy creating a unique experience for your customers? We are looking for a Call Centre Advisor to join our contact centre. If you don’t have previous optical experience, not to worry as we can provide you with all the training and support that you need to be successful.

 

What can you expect from the role?

 

At Vision Express we win together, so all our colleagues have a role to play in making our customers feel special. As a Call Centre Advisor we will look to you to create a personalised experience for each of our customers through supporting their needs, whether that is answering their queries by telephone, email, social media or booking appointments.

 

The beauty of this role is that no two days are ever the same. It is up to you to bring our brand to life through every customer interaction and be involved in shaping our success, by working closely with your team to build a high achieving environment that delivers a great customer experience.


You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

 

About you

 

Previous optical experience is not needed to join our customer services team, however previous experience in a customer facing role with a passion for creating a unique customer experience is beneficial.

 

Our fast-paced contact centre is open 7 days a week to support both our customers and colleagues.

 

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.



Company

Here at Vision Express, we’re creating something special for everyone, everywhere. We create joy in vision for our colleagues and customers. With over 600 Vision Express stores, we’re also part of the leading international optical retail group GrandVision, who is part of the EssilorLuxottica group.

You might ask, what is joy in vision? Joy in vision is about making a real difference. We’re always human and we build our relationships on trust, to create relationships that last. We’re genuinely interested in our customers and let every colleague’s voice be heard.

Our people are unique and when combined, we’re stronger than ever. We’re striving, creating, and winning – together.

You can contact our Talent Acquisition team directly recruitment@visionexpress.com or calling us on 0115 718 1200 and one of our team will be able to help

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