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Optical Assistant

Employer
OutsideClinic
Location
Hyde
Closing date
30 May 2022

View more

Job Role
Optical Assistant
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time

Job Details

We're OutsideClinic - the UK's leading home-visiting optician and hearing specialist. We have provided at-home sight and hearing care for older people within their communities for over 30 years. We believe that clinically excellent eye and hearing care should be accessible and affordable for all. Our mission is to change people's lives by delivering excellent optometry and audiology services in the homes of people who can't get to the high street unaided.

As an Optical Assistant, you'll provide dispensing support for OutsideClinic optometrists along with ensuring each schedule is completed accurately and effectively. You'll also be delivering, fitting and adjusting prescription glasses in the patients home, travelling around your region and visiting around 12 patients a day.

PRINCIPAL ACTIVITIES
  • Work alongside optometrists in the field to visit patients and provide a high level of service
  • Identify patient needs/requirements and provide the most appropriate optical appliance/solution.
  • Ensure excellent customer satisfaction and a quality service
  • Build rapport with senior optical colleagues to deliver objectives
  • Management of company receipts and daily financial reconciliation.
  • Ensuring that paperwork and reports are submitted to head office in a timely manner
  • To be competent in all areas of dispensing and patient care.
  • To maintain effective means of communication at all times.
  • To be competent in the management of information, including all NHS documents, daily company reports and information technologies.
  • Operate in line with company policies, procedures, NHS guidelines and current legislation at all times.
  • To comply with all aspects of the Health and Safety at Work Act 1974 and with the Companys current Health and Safety Policies.
  • To commit to the company belief of always do what is right for the patient
  • Flexibility with start and finish times to ensure achievement of daily commercial targets with colleagues who may not be local.
  • Complies with all aspects of the Health and Safety at Work Act 1974 and with the Company's current Health and Safety Policies.
  • Be willing to stay away from home on occasions if so required to maximise the efficiency of working hours.
  • Driving to each patient scheduled throughout the day.
  • Delivering, fitting and adjusting prescription glasses in the patient's home, and making sure they understand how to use their new glasses.
  • Problem solving and troubleshooting any spectacle issues Patients may have Giving advice, information and support to patients living with sight loss (GOC registered dispensing opticians only).
  • Dealing with general queries such as refund requests, consent to leave glasses etc.
  • Working to achieve KPIs.

KNOWLEDGE, SKILLS AND EXPERIENCE

  • Understanding of optical record keeping
  • Superior customer service skills, with attention to detail.
  • Confident and can influence at all levels.
  • Proven track record in a sales role working to and achieving targets.
  • An infectious personality and be able to portray this in a professional manner.
  • Strong verbal, written and interpersonal communication skills.
  • Ability to work under pressure, prioritise and multi-task.
  • Highly motivated, results-driven approach to each day.
  • A passion for dispensing optics.
  • The ambition to succeed and progress your career.
  • Must be over 21 and have a valid UK driving licence with at least 2 years experience due to insurance requirements.
  • Must be a confident driver and be willing to do high mileage if required.

BENEFITS

  • An annual salary starting from £23k pa pro-rata.
  • Performance-related bonus.
  • Private Medical Insurance.
  • Life Assurance.
  • Fully expensed company car.
  • Contributory pension scheme matched up to 5%
  • 28 days holiday entitlement (inclusive of bank holidays).
  • Discounted eyewear and hearing products.

Company

Company info
Website
Mini-site
OutsideClinic
Telephone
01793 648607
Location
10-14 High Street
Old Town
Swindon
Wiltshire
SN1 3EP
GB

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