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Optical Practice Manager

Employer
Duncan and Todd
Location
Haddington, East Lothian
Salary
Competitive Salary + Benefits
Closing date
23 Feb 2022

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Job Role
Optical Management
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time

Job Details

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.

The role on offer focuses on providing excellent patient care and Qualification to FBDO level is preferred but not essential. The role is to work 37.5 hours, 5 days per week over the course of Monday to Saturday.

Typical duties will involve:

- Taking full responsibility for the success and day to day running of the practice including management of staff, stock and the premises.

- Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses. Resolving queries with a desire to build and maintain good customer relationships.

- Motivating, driving and leading the team to deliver excellent patient care.

- Training, coaching and appraising the Practice Team, disseminating knowledge and ensuring a solid succession plan is in place and that internal promotion is actively encouraged.

- Making recommendations to and advising patients on spectacle lens and spectacle frame options following their eye test with the resident Optometrist.

- Working in cooperation with Head Office Departments to ensure that professional & clinical standards are maintained at all times.

- Being a point of contact for patients in the practice, leading by example at all times.

- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.

- Administration and maintenance of patient records, databases and NHS paperwork.

- Other ad-hoc duties as and when required

Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.

As a company, we offer:

- Competitive salary

- 34 days annual leave inclusive of public holidays

- 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends

- Access to high street discounts and other benefits through the Company employee benefits portal

- The opportunity to work for a company that cares.

Having previous experience within the same or similar role is not essential, we are open to considering both trained and untrained applicants.

 

Company

The Duncan and Todd Group is the largest independent optical and hearing care specialist in Scotland.

The Duncan and Todd Group has over 40 years of experience in delivering excellent clinical services to its local communities. 

Our aim since day one has always been to provide professional, quality care and to make these services accessible to local communities – irrespective of whether you reside in a city or rural location, with 42 practices across Scotland the group is well placed to deliver this.

We pride ourselves on putting our people at the heart of everything we do.  This is true to both the communities we serve and the people who make this happen.  We invest in and nurture our talent, with many of our experienced teams having over 20 years of service.

With extensive optical and audiology services, a multi-million-pound ophthalmic lens laboratory, as well as a corporate eyecare provision the opportunities, are endless.

Our brands include: Duncan and Todd Opticians and Hearing Care, 2020 Opticians, JM MacDonald, IC Andrew, James Hughes, Browns and Douglas Dickie. 

Company info
Website
Telephone
01224 211911
Location
14 Crown Terrace
Aberdeen
Aberdeen
AB11 6HE
GB

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