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Optical Customer Service Advisor

Zest Optical
England, West Yorkshire, Leeds
£19000 - £20000 per annum
Closing date
14 Feb 2022
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Job Details

A leading independent glazing and surfacing lab based in Leeds, West Yorkshire are looking for a full time Optical Customer Service Advisor.

This is an office based role working within the Customer Service team, liaising with independent Opticians across the North.

Optical Customer Service Advisor - Role

  • Working in a team of 30 (5 in the Customer Care Team)
  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
  • To take orders from Opticians via email and phone
  • To provide technical information regarding frames and lenses to Opticians
  • Deal with returned lenses and liaise with the lab to find a solution
  • Keep customers updated with any delays, remakes or breakages
  • Make customers aware of changes to product ranges or new promotions
  • To build a rapport with key clients
  • To fully interact with the supply chain across the relevant sites

Optical Customer Service Advisor - Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Happy to move away from retail
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor - Salary

  • Base salary between £19,000 to £20,000
  • Monday to Friday - 8am to 4pm/8.30am to 4.30pm

To apply for this role please send a copy of your CV to or call 0114 238 1726 for more information.


We are Zest Optical, a specialist optical recruitment agency working exclusively within the optical marketplace. Having been established since 2006 we have created an excellent reputation in industry for offering a personal and honest recruitment service.

We believe that in order to provide the best service to both clients and candidates, we need to understand and match aspirations, skills and personalities. In this way we can create a mutually profitable relationship, supporting candidates and clients in achieving their goals.

All our consultants have a passion for the industry and a genuine interest in finding the best fit for both candidates and clients alike.

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