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Optical Customer Service Advisor

Zest Optical
England, Buckinghamshire, Milton Keynes
Closing date
14 Feb 2022

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Job Details

A full time Optical Customer Service Advisor is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor - The Role

  • Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
  • Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
  • Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
  • Managing customer's expectations around expected query resolution and delivery times.
  • Recommending and selling product upgrades and promotions to customers by telephone
  • Taking an active role in departmental promotions and incentives
  • Achieving a high and professional level of customer service, through call management, call content and product knowledge.
  • Managing own time and productivity effectively.
  • Being a full and active member of the Customer Service department, including being a supportive team member.


  • Experience of working within a manufacturing environment (desirable).
  • Basic practical knowledge of optics (essential)
  • Relevant and demonstrable experience in a Customer Service environment.
  • Experience of telephone selling (desirable)
  • Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
  • Ability to process customer demands accurately, in a timely manner.
  • Ability to present documents professionally and accurately.

Key Benefits

  • Competitive salary depending on experience
  • Bonus scheme
  • 20 days holiday rising to 25 with service
  • Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
  • Bi weekly rota
  • Week 1. 08.30 - 17:00 hrs
  • Week 2. 09:30 - 18.00 hrs
  • Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.


We are Zest Optical, a specialist optical recruitment agency working exclusively within the optical marketplace. Having been established since 2006 we have created an excellent reputation in industry for offering a personal and honest recruitment service.

We believe that in order to provide the best service to both clients and candidates, we need to understand and match aspirations, skills and personalities. In this way we can create a mutually profitable relationship, supporting candidates and clients in achieving their goals.

All our consultants have a passion for the industry and a genuine interest in finding the best fit for both candidates and clients alike.

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