Hearcare Clinic Manager- Cambridge

Job Title: Hearcare Manager

Location: Cambridge

Hours: Full-Time

Overview

The Hearcare Clinic and Compliance Co-ordinator will assist the Store Directors and Management Team in the effective running of all Hearcare clinics, administration operations within the Specsavers Cambridge Hub & Spoke stores. The Hearcare Clinic and Compliance Manager is responsible for the effective running of the daily operations of Hearcare clinic rotas, administration operations and keeping customer service levels high. They provide administrative support and oversee the training and onboarding of new Hearcare staff members, liaise with patients and audiology clinicians and coordinate patient/clinician diaries over the hub and spoke locations.

This role will be based between our hub store in Cambridge and working from home, it will primarily be Monday to Friday although very occasionally weekends may be required.

Required competencies

• Experience successfully working in an administrative setting
• Previously experience managing in a Heath care setting
• Exceptional administrative, written and verbal communication skills
• Must be customer service oriented and prepared to liaise with patients, their families and clinicians
• Extremely organized and detail oriented

Hearcare Clinic Co-ordinator role

Design and implement business strategies to help the clinic meet organizational goals

Manage staff by assigning and delegating tasks as needed

Develop protocols and procedures to improve staff productivity

Act as a liaison between patients, their families and clinicians

Coordinate the quarterly clinical and peer to peer audits (with the Clinical Lead) and annual employee appraisals (with the Directors) and provide constructive feedback on their performance to help them meet professional goals

Ensure that all policies and procedures function in accordance with Specsavers and BSHAA/BAA operating guidelines.

About Specsavers

Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.

Our Vision:To passionately provide best value eyecare and Hearcare to everyone, simply, clearly and consistently, exceeding customer expectations every time

Our Values:treat people as we would like to be treated ourselves. Passionate about: Our customers the lifeblood of our business

Our people:supporting our staff to be the best they can be!

You can find out more information about Specsavers Audiology here: https://join.specsavers.com/uk/department/audiology/

Whats next?
For more information or to apply for this role, please contact our Audiology Resourcing Partner, Matt Gubbin on 01566 770 224 or email Matthew.gubbin@specsavers.com