David Clulow is a leader in specialty spectacles and sunglass, offering a huge range of designer frames for their customers. David Clulow also offers the latest trends, exclusive styles of high quality fashion and performance sunglasses along with statement spectacles and outstanding customer service. David Clulow is also part of something bigger; Luxottica’s global family, with a high-performance culture that’s always rewarding, forever evolving and full of exciting opportunities.
The Optical Assistant is a support role assisting the Optometrist and/or Dispensing Optician. Working alongside the Optometrist, you’ll provide information to customers and help them select the best products and services to ensure they look and feel better than they ever thought possible. Secondly, you’ll keep up-to-date with all the various new lines and promotions within your practice, so that you can always provide customers with the most up-to-date information. Finally, you’ll play your part within the team, working together and helping and supporting colleagues to deliver a successful and profitable business.
Major Duties & Responsibilities
· Deliver excellent customer service and demonstrate a high degree of professionalism
· Achieve high levels of sales performance and results
· Know the products inside and out and stay fresh with new merchandise and trends
· Ensure store is displayed and products are secured according to Company guidelines
· Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
· Attentive to details; reviews prescriptions and identifies special needs, consulting with an Optician when necessary
· Perform work accurately and thoroughly despite time pressure and customer volume
· Identify situations involving unsatisfied customers and acts quickly for resolution
· Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs
· Deal with all aspects of basic visual requirements
· Assist with contact lenses and dispensing glasses
This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager
Knowledge and skills
· Have you got great selling skills?
· Does your customer service exceed expectations?
· Are you a key team player
· Have you worked within the Optics before?
If the answer top the above is yes, then apply to become part of the David Clulow and Luxottica family