Waiting List Coordinator

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider.  We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role Purpose

The post holder will contribute to the administrative function actively assisting the multi-professional team in the provision of a quality service. The post holder will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.

Main Duties and Responsibilities

• Work with Administration Manager to schedule all incoming referrals
• Liaise with MDT team, local services, patient’s etc. making and taking phone calls to book and change patient’s appointments
• Undertake all the administration required for patient appointments/surgery; booking on the system
• Support the management of the waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
• To use and maintain records for all patients
• Liaise with professional and clinical staff within the service to discuss queries and action as required
• Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
• Undertake general office and clerical tasks e.g. taking calls, processing referrals, scanning and photocopying
• Cross cover the other administrative staff as required for any periods of sickness and annual leave
• Undertake other duties as necessary to support the smooth running of the service and as dictated by your manager
• To be the first point of contact and for all telephone calls, enquiries and personal callers to the department

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer