Optical Assistant

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.

We are currently recruiting for an Optical Assistant to join our Douglas Dickie practice in Mannofield, Aberdeen, on a part time basis working 7.5 hours on a Monday,

Our Optical Assistants are the first point of contact for the patients and customers in our busy Practices.

This varied role comes with a wide range of responsibilities including the following:

- Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.

- Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.

- Assisting patients on the practice floor with frame and lens selection.

- Giving patients demonstrations on how to insert and remove contact lenses.

- Processing deliveries and collections of stock.

- Administration and maintenance of patient records, databases and NHS paperwork.

- General housekeeping duties to ensure the practice is clean, tidy and presentable.

- Other ad hoc duties as and when required.

We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training will be provided.

As a company, we offer:

- Competitive salary

- 29 days annual leave inclusive of public holidays (FTE)

- 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends

- Access to high street discounts and other benefits through the Company employee benefits portal

- The opportunity to work for a company that cares.

Having previous experience within the same or similar role is not essential, we are open to considering both trained and untrained applicants.