Retail Coordinator - Prestatyn, North Wales

Location: Prestatyn, North Wales

Salary: Competitive basic dependent on experience

Working hours: Full time - 37.5 hours (Weekend work is essential)

Experience Level: Optical experience not essential, full training will be provided

The Clinic co-ordinator ensures that all customers who are visiting the store for an appointment are seen quickly and efficiently, with any unexpected waiting times clearly explained, providing excellent customer service. You will be the backbone of the shop floor, allowing the flow of customers to run smoothly and supporting the clinical team by providing excellent customer communication outside of the test room

As you will be one of the first points of contact for each and every person that enters the store, your role is absolutely pivotal in how we are perceived by our customers. You will receive thorough training and development to enhance your understanding of optical products, so previous optical retail experience is not always necessary, but a passion for fantastic customer service is a must.

Your Objectives

• Provide a warm welcome for every Specsavers customer
• Perform accurate diagnostic pre-tests
• Manage the seating area efficiently
• Measure the waiting times in store and fully explain the reasons behind any delay of more than five minutes to a customer's appointment, understanding the impact this might have on them
• Have a thorough knowledge of the appointment diary each day so that any emergency or walk in customers can be accommodated where possible
• Liaise with the store manager to ensure that the daily clinics are set up effectively, including appropriate test times, avoiding similar side-by-side appointments
• Work with the optician team closely to ensure the best journey for the patient and minimise wait times
• Use your strong organisational skills to effectively manage the customer appointment times
• Create a great store atmosphere by ensuring appointment times run smoothly wherever possible

Platinum Employer
This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

If you are interested please click Apply as this vacancy will close once we have filled all available places. We therefore highly recommend early applications.