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Customer Service Advisor/Administrator - Oxfordshire

Employer
Specsavers
Location
West Midlands
Salary
£19,000 per annum
Closing date
29 Nov 2021

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Job Role
Optical Assistant
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time
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Join our Home Visits Team on a full time basis as a Customer Service Advisor/Administrator, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers.  A home where your previous expertise will be truly valued and where you’ll be given the opportunity to thrive. With a business that’s constantly expanding, both in the UK and abroad, the opportunities to expand your knowledge base and develop a career have never looked better. 

 

Hours: Full-Time Monday - Friday

Salary: £19,000 per annum 

Location: Oxfordshire Region

Experience: Customer service experience, preferably from a contact centre environment

 

It will be your responsibility to make sure every customer gets a great experience before or after having their appointment. It means supporting the scheduling team and listening to what they want, booking in appointments, answering any queries that they may have regarding their spectacles or prescription to your best ability, and making sure their needs are known before they are even seen. You’ll work to NHS guidelines (as well as our own high standards), give good, clear advice and make a positive impression, thanks to your polite and professional approach.

 

You will assist in the operation of the business to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

 

As part of our committment, we will also allow you to personally develop into an Optical Assistant, where you will be able to assist the Optician with testing our patients in their own homes and within care home settings.  You will learn how to pre-screen, dispense different lense types and process orders for patients.  Don't worry if this isn't something you want to do, but it is an option for you in the future.

 

If you like the sound of this opportunity, get in touch, we'd love to tell you more about it. Simply apply for the role or contact Laura Adams at laura.adams@specsavers.com

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