Contact Centre Admin role - Truro Hearcare

Role: Hearcare Administrator

Location: Truro Hearcare 

Hours: Full time or Part Time - Includes weekend working

 

About the role

We’re looking for someone to join our Truro Hearcare team as a Hearcare Administrator.  

In this role you will be our customers first point of contact when theycall in. You’ll therefore need to be a natural when it comes to customer care – articulate, good with people and always happy to help.

 

In addition to basic clerical work, you will be required to organise the audiologists work load, deal with customer complaints and be able to search information on numerous databases.  You will be required to book and reschedule appointments over the phone and face to face.  We’ll also be looking for an organised approach, and a good standard of education in written English and Mathematics.

 

Within this role you’ll also be required to complete and post orders, receive and check deliveries, and maintain hearcare accessories and aids displays. You will also need to give good clear advice to customers on how to look after and clean their hearing aids. Not worked with hearing aids before? Don’t worry! We will teach you everything you need to know about hearing aids.

 

Platinum Employer

Truro Hearcare is an accredited Platinum Employer – this means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of the Specsavers drive to become a famous place to work. Stores with this accreditation have been verified on five key employer standards: Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

 

What’s next?

If you are interested please click apply as his vacancy will close once we have filled all available places. We therefore highly recommend early applications.