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Optical Customer Service Advisor

Zest Optical
England, West Midlands, Birmingham
£18000 - £20250 per annum + Bonus
Closing date
18 Nov 2021

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Job Details

6 month fixed term contract.

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Central Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • Taking full ownership of customers' queries through to resolution; ensuring each customer has a 'world class' experience. (Customer contact includes inbound calls, live chats, online queries, emails and outbound calls etc)
  • Ensure first contact resolution wherever possible
  • Developing a professional rapport with the customer, identifying and addressing customers' needs and advising them on products and services accordingly
  • Be a representative of the brand; promoting its products
  • Constantly looking for ways to delight our customers
  • Building long term relationships with customers
  • Achieve KPIs and provide timely and effective responses to customers
  • Working collaboratively across the business to ensure resolution of customer queries
  • Taking an active role in customer promotions
  • Effectively use digital solutions required to deliver a 'world class' customer experience. These tools will include Salesforce and Customer Care helpdesk
  • Providing optimum levels of customer service by answering enquiries accurately (e.g., regarding pricing, product availability, lead times etc)
  • Managing customer's expectations around expected query resolution and delivery times
  • Updating systems to ensure up-to-date information
  • Being compliant and adhering to all industry regulations

Optical Customer Service Advisor - Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor - Package

  • Working 37.5 hours a week
  • Monday to Friday - Bi weekly - 9am to 5pm or 10am to 6pm - 1 in 4 Sats
  • This will initially be a 6 month fixed term contract
  • Salary is between £18,500 to £20,250
  • Bonus scheme
  • Free parking

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.


We are Zest Optical, a specialist optical recruitment agency working exclusively within the optical marketplace. Having been established since 2006 we have created an excellent reputation in industry for offering a personal and honest recruitment service.

We believe that in order to provide the best service to both clients and candidates, we need to understand and match aspirations, skills and personalities. In this way we can create a mutually profitable relationship, supporting candidates and clients in achieving their goals.

All our consultants have a passion for the industry and a genuine interest in finding the best fit for both candidates and clients alike.

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