Do you enjoy creating a unique experience for your customers? We are looking for an e-commerce team leader to join our digital team. If you don't have previous management experience, not to worry! Just bring your optical expertise and passion for delivering the best customer experience.
What can you expect from the role?
The role of an e-commerce team leader offers more responsibility and involvement than your normal retail position. At Vision Express we win together, so all our colleagues have a role to play in making our customers feel special. From a warm online welcome, through to help with selecting the right products for their needs, we’ll look to you to create a personalised experience every time.
The beauty of this role is that no two days are ever the same. Working remotely or based in our head office in Ruddington, it’s up to you to bring our brand to life in every interaction you have. You’ll be involved in shaping our success, working closely with the customer service team to build a high achieving environment that delivers a great customer experience over the phone and online.
You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.
Your previous optical experience with a passion for creating a unique customer experience is essential to succeed in this role.
You’ll be a team player with a key eye for detail, ideally with experience of working in a fast paced environment. Due to the nature of the role we’re open 7 days a week so flexibility to work on evenings and weekends to make sure we create joy in vision for our customers.
We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our game changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.