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E-Commerce Team Leader

Vision Express
Closing date
14 Oct 2021

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Job Details

Do you enjoy creating a unique experience for your customers? We are looking for an e-commerce team leader to join our digital team. If you don't have previous management experience, not to worry! Just bring your optical expertise and passion for delivering the best customer experience.

What can you expect from the role?

The role of an e-commerce team leader offers more responsibility and involvement than your normal retail position. At Vision Express we win together, so all our colleagues have a role to play in making our customers feel special. From a warm online welcome, through to help with selecting the right products for their needs, we’ll look to you to create a personalised experience every time.

The beauty of this role is that no two days are ever the same. Working remotely or based in our head office in Ruddington, it’s up to you to bring our brand to life in every interaction you have. You’ll be involved in shaping our success, working closely with the customer service team to build a high achieving environment that delivers a great customer experience over the phone and online.

You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

About you

Your previous optical experience with a passion for creating a unique customer experience is essential to succeed in this role.

You’ll be a team player with a key eye for detail, ideally with experience of working in a fast paced environment. Due to the nature of the role we’re open 7 days a week so flexibility to work on evenings and weekends to make sure we create joy in vision for our customers.

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our game changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.


We’ve come a very long way since our first store opened nearly three decades ago. But our guiding principle remains the same. And that’s to provide an unparalleled level of customer service. A truly individual service, delivered in a professional yet welcoming environment where vision is taken seriously.

Through organic growth and acquisition there are now nearly 600 Vision Express stores across the UK, Jersey and the Republic of Ireland – from big city destinations to local high street stores. Following our acquisition of Tesco Opticians, you’ll now find us in Tesco stores too.

As a large and successful business, we’re able to offer a range of highly attractive benefits. These include, but are certainly not limited to:

  • Competitive pay, with a review each year
  • Up to 38 days’ paid leave (dependent on length of service)
  • Free eyewear and generous discounts for you, your family and friends
  • A ‘lifestyle benefits’ package, including health club membership and holiday offers
  • Flexible working and career breaks
  • Flexible benefits including health, wellbeing and lifestyle options

Candidates must be registered with the GOC to be considered for Optometrist and Dispensing Optician opportunities at Vision Express.

Please see below for just some career opportunities at Vision Express. If you don’t see what you’re looking for? Contact with your name, location and job role and we will be in touch if there is a suitable role available for you.

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