This job has expired

Customer Service Advisor

Employer
Vision Express
Location
Nottingham
Salary
Competitive
Closing date
15 Oct 2021

View more

You need to sign in or create an account to save a job.

Job Details

Do you enjoy creating a unique experience for your customers? We are looking for a customer services advisor to join our Customer Service contact centre. If you don’t have previous optical experience, not to worry as we can provide you with all the training and support that you need to be successful.

 

What can you expect from the role?

 

At Vision Express we win together, so all our colleagues have a role to play in making our customers feel special. As a customer services advisor we will look to you to create a personalised experience for each of our customers through supporting their needs, whether that is answering their queries by telephone, email, social media or booking appointments.

 

The beauty of this role is that no two days are ever the same. It is up to you to bring our brand to life through every customer interaction and be involved in shaping our success, by working closely with your team to build a high achieving environment that delivers a great customer experience.


You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

 

About you

 

Previous optical experience is not needed to join our customer services team, however previous experience in a customer facing role with a passion for creating a unique customer experience is beneficial.

 

Our fast-paced contact centre is open 7 days a week to support both our customers and colleagues.

 

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.

Company

We’ve come a very long way since our first store opened nearly three decades ago. But our guiding principle remains the same. And that’s to provide an unparalleled level of customer service. A truly individual service, delivered in a professional yet welcoming environment where vision is taken seriously.

Through organic growth and acquisition there are now nearly 600 Vision Express stores across the UK, Jersey and the Republic of Ireland – from big city destinations to local high street stores. Following our acquisition of Tesco Opticians, you’ll now find us in Tesco stores too.

As a large and successful business, we’re able to offer a range of highly attractive benefits. These include, but are certainly not limited to:

  • Competitive pay, with a review each year
  • Up to 38 days’ paid leave (dependent on length of service)
  • Free eyewear and generous discounts for you, your family and friends
  • A ‘lifestyle benefits’ package, including health club membership and holiday offers
  • Flexible working and career breaks
  • Flexible benefits including health, wellbeing and lifestyle options

Candidates must be registered with the GOC to be considered for Optometrist and Dispensing Optician opportunities at Vision Express.

Please see below for just some career opportunities at Vision Express. If you don’t see what you’re looking for? Contact recruitment@visionexpress.com with your name, location and job role and we will be in touch if there is a suitable role available for you.

Find Us
Location
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert