Customer Service Dispensing Optician

A full time Customer Service Dispensing Optician is required to work for a well-known optical lens manufacturer based in Birmingham.

As a Dispensing Optician Customer Service Adviser, you'll be the first point of contact for customers and will take full ownership of the customer experience and outcome; delivering a 'world class' customer experience.

Dispensing Optician - Role

• Office based customer service position
• Taking full ownership of customers' queries through to resolution; ensuring each customer has a 'world class' experience. (Customer contact includes inbound calls, live chats, online queries, emails and outbound calls etc)
• Ensure first contact resolution wherever possible
• Provide technical support to customers regarding dispensing issues & product technical information
• Providing technical expertise to the customer care team; being the key point of contact for dispensing and product queries
• Acting as the D.O. for the 'friends and family' dispense scheme
• Develop, deliver and evaluate training programs to strengthen the customer care team's ability to delight the customer
• Actively support customer CET events, working closely with the Professional Services team
• Developing a professional rapport with the customer, identifying, and addressing customers' needs and advising them on products and services accordingly
• Building long term relationships with customers
• Achieve KPIs and provide timely and effective responses to customers
• Effectively use digital solutions required to deliver a 'world class' customer experience.
• Taking an active role in customer promotions
• Providing optimum levels of customer service by answering enquiries accurately (e.g., regarding pricing, product availability, lead times)
• Managing customer's expectations around expected query resolution and delivery times.

Dispensing Optician - Requirements

• Qualified Dispensing Optician
• At least 3 years dispensing experience
• Results Driven
• Demonstrate strong communication skills
• Results Orientated
• Exceptional Customer Service skills

Dispensing Optician - Benefits

• Base salary between £22,000 to £27,000
• Generous bonus schemes
• 10% pension contribution
• Private Healthcare
• Free parking or travel allowance
• Free lenses for family and friends
• 25 days holiday plus bank holidays
• Working 5 days a week - Bi weekly rota - 9am to 5pm or 10am to 6pm
• Most Sats off - working 1 in 4

This is an excellent opportunity for a Dispensing Optician candidate to move away from a typical retail environment, whilst still utilising your technical and customer service skills.

To apply for this role please send a copy of your CV ro or alternatively call 0114 238 1726.