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Customer Service Advisor

Zest Optical
England, East Sussex
Up to £18000 per annum
Closing date
18 Oct 2021

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Job Details

A successful optical organisation based in East Sussex (TN32) are looking for a full time Customer Service Advisor to join the team.

The company primarily provide corporate Eyecare testing to a wide variety of businesses including leading organisations and driving based businesses.

This is a 12 month fixed term contract.

Customer Service Advisor - Role

  • Interacting with customers to provide information about an organisation's products and services, etc.
  • Successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company.
  • Working across different service delivery lines
  • Manage all aspects of client onboarding including data entry, answering the phone, outbound calling, and receiving email correspondence; maintaining referral source information and log, and data input into appropriate database
  • Communicating with the sales team and finance team to validate client information.
  • Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system.

Customer Service Advisor - Requirements

  • A background in healthcare, optics or insurance customer service
  • Excellent customer service and problem-solving skills
  • The ability to work both independently and as part of a team, and time-management and organizational skills;
  • Exceptional verbal and written communication, interpersonal, and active-listening skills;
  • Phone handling skills, as well as the ability to prioritize issues and respond accordingly
  • Good standard of computer literacy
  • Need to be able to drive and have own car as the location isn't commutable via public transport.

Salary and Benefits

  • Salary up to £18,000
  • Monday to Friday from 9am to 5.30pm
  • Initial training will be office based but there may be some home based working as well
  • Free parking
  • This is a 12 month fixed term contract

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.


We are Zest Optical, a specialist optical recruitment agency working exclusively within the optical marketplace. Having been established since 2006 we have created an excellent reputation in industry for offering a personal and honest recruitment service.

We believe that in order to provide the best service to both clients and candidates, we need to understand and match aspirations, skills and personalities. In this way we can create a mutually profitable relationship, supporting candidates and clients in achieving their goals.

All our consultants have a passion for the industry and a genuine interest in finding the best fit for both candidates and clients alike.

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