IT Service Desk Analyst

Employer
Vision Express
Location
Nottingham
Salary
Competitive
Closing date
28 Sep 2021

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Job Details

Do you enjoy winning together? We are looking for an IT helpdesk analyst to join our IT team. In this exciting role you will be helping to support stores with their IT queries across our estate of almost 600 stores.

 

What can you expect from the role?

This opportunity will see you become our single point of contact for our store estate providing a service for resolution, including advice and problem diagnosis. Using your knowledge and experience, you will get involved in carrying out system builds as well as, configuring, shipping, and installing new equipment. We will also look to you to analyse, troubleshoot, and provide solutions to our colleagues across the business.

 

At Vision Express we win together, so all our colleagues have a role to play in making our customers and colleagues feel special. It is up to you to bring our brand to life and be involved in shaping our success, by working closely with your team to build a high achieving environment that delivers a great customer experience.


You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

 

About you

 

We are looking for candidates with previous experience within a similar role, in IT and helpdesk capacity. Experience with customer service and VOIP telephone systems would also be beneficial.

 

Due to the nature of the role, we are looking for someone who has a collaborative style and demonstrates initiative and creativity in their approach to finding solutions in a fast paced environment.

 

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.

Company

We’ve come a very long way since our first store opened nearly three decades ago. But our guiding principle remains the same. And that’s to provide an unparalleled level of customer service. A truly individual service, delivered in a professional yet welcoming environment where vision is taken seriously.

Through organic growth and acquisition there are now nearly 600 Vision Express stores across the UK, Jersey and the Republic of Ireland – from big city destinations to local high street stores. Following our acquisition of Tesco Opticians, you’ll now find us in Tesco stores too.

As a large and successful business, we’re able to offer a range of highly attractive benefits. These include, but are certainly not limited to:

  • Competitive pay, with a review each year
  • Up to 38 days’ paid leave (dependent on length of service)
  • Free eyewear and generous discounts for you, your family and friends
  • A ‘lifestyle benefits’ package, including health club membership and holiday offers
  • Flexible working and career breaks
  • Flexible benefits including health, wellbeing and lifestyle options

Candidates must be registered with the GOC to be considered for Optometrist and Dispensing Optician opportunities at Vision Express.

Please see below for just some career opportunities at Vision Express. If you don’t see what you’re looking for? Contact recruitment@visionexpress.com with your name, location and job role and we will be in touch if there is a suitable role available for you.

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