Optical Customer Service Advisor

Recruiter
Zest Optical
Location
England, Buckinghamshire, Milton Keynes
Salary
Negotiable
Posted
30 Jun 2021
Closes
28 Jul 2021
Ref
ZOP1941
Contact
Rebecca Wood
Sector
Manufacturing
Contract Type
Permanent
Hours
Full Time

A full time Customer Relations Co-Ordinator is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

The Role

  • Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
  • Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
  • Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
  • Managing customer's expectations around expected query resolution and delivery times.
  • Recommending and selling product upgrades and promotions to customers by telephone
  • Taking an active role in departmental promotions and incentives
  • Achieving a high and professional level of customer service, through call management, call content and product knowledge.
  • Managing own time and productivity effectively.
  • Being a full and active member of the Customer Service department, including being a supportive team member.

Requirements

  • Experience of working within a manufacturing environment (desirable).
  • Basic practical knowledge of optics (essential)
  • Relevant and demonstrable experience in a Customer Service environment.
  • Experience of telephone selling (desirable)
  • Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
  • Ability to process customer demands accurately, in a timely manner.
  • Ability to present documents professionally and accurately.

Key Benefits

  • Competative salary depending on experience
  • 20 days holiday rising to 25 with service
  • Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
  • Bi weekly rota
  • Week 1. 08.30 - 17:00 hrs
  • Week 2. 09:30 - 18.00 hrs
  • Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.