Customer Services Agent

Location
Southampton
Salary
competitive + benefits
Posted
10 Jun 2021
Closes
08 Jul 2021
Ref
CSA
Job Role
Administrative
Contract Type
Permanent
Hours
Full Time

An exciting opportunity to join our expanding and dynamic customer services team situated in the heart of Southampton within the position of Customer Service Support.

As Customer Service Support, you will be the first line of contact for our Optical and Hearing customers, taking inbound calls and web chat queries whilst directly approaching customers to discuss their routine appointments whilst promoting and offering the best services we have to offer.

Why Leightons Opticians & Hearing Care?

We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.

Requirements

To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function.

Benefits
  • Pension Scheme
  • 20 days annual leave
  • Staff discounts

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