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IT Service Desk Analyst

Employer
Vision Express
Location
Nottingham
Salary
Competitive
Closing date
22 Jun 2021

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Job Role
Administrative
Sector
Multiple Practice
Contract Type
Permanent
Hours
Full Time

Job Details

Do you enjoy winning together? We are looking for an IT helpdesk analyst to join our IT team. In this exciting role you will be helping to support stores with their IT queries across our estate of almost 600 stores.

 

What can you expect from the role?

This opportunity will see you become our single point of contact for our store estate providing a service for resolution, including advice and problem diagnosis. Using your knowledge and experience, you will get involved in carrying out system builds as well as, configuring, shipping, and installing new equipment. We will also look to you to analyse, troubleshoot, and provide solutions to our colleagues across the business.

 

At Vision Express we win together, so all our colleagues have a role to play in making our customers and colleagues feel special. It is up to you to bring our brand to life and be involved in shaping our success, by working closely with your team to build a high achieving environment that delivers a great customer experience.


You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

 

About you

 

We are looking for candidates with previous experience within a similar role, in IT and helpdesk capacity. Experience with customer service and VOIP telephone systems would also be beneficial.

 

Due to the nature of the role, we are looking for someone who has a collaborative style and demonstrates initiative and creativity in their approach to finding solutions in a fast paced environment.

 

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.

Company

Here at Vision Express, we’re creating something special for everyone, everywhere. We create joy in vision for our colleagues and customers. With over 600 Vision Express stores, we’re also part of the leading international optical retail group GrandVision, who is part of the EssilorLuxottica group.

You might ask, what is joy in vision? Joy in vision is about making a real difference. We’re always human and we build our relationships on trust, to create relationships that last. We’re genuinely interested in our customers and let every colleague’s voice be heard.

Our people are unique and when combined, we’re stronger than ever. We’re striving, creating, and winning – together.

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You can contact our Talent Acquisition team directly recruitment@visionexpress.com or calling us on 0115 718 1200 and one of our team will be able to help

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