Optical Customer Service Advisor

Zest Optical
England, Buckinghamshire, Milton Keynes
02 Jun 2021
30 Jun 2021
Rebecca Wood
Contract Type
Full Time

A full time Customer Relations Co-Ordinator is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

The Role

  • Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
  • Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
  • Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
  • Managing customer's expectations around expected query resolution and delivery times.
  • Recommending and selling product upgrades and promotions to customers by telephone
  • Taking an active role in departmental promotions and incentives
  • Achieving a high and professional level of customer service, through call management, call content and product knowledge.
  • Managing own time and productivity effectively.
  • Being a full and active member of the Customer Service department, including being a supportive team member.


  • Experience of working within a manufacturing environment (desirable).
  • Basic practical knowledge of optics (essential)
  • Relevant and demonstrable experience in a Customer Service environment.
  • Experience of telephone selling (desirable)
  • Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
  • Ability to process customer demands accurately, in a timely manner.
  • Ability to present documents professionally and accurately.

Key Benefits

  • Competative salary depending on experience
  • 20 days holiday rising to 25 with service
  • Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
  • Bi weekly rota
  • Week 1. 08.30 - 17:00 hrs
  • Week 2. 09:30 - 18.00 hrs
  • Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

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