4 days left

Tunbridge Wells
26 Apr 2021
23 May 2021
Job Role
Contract Type
Full Time

Do you have strong Customer Service skills and a driving license and your own car?
Are you a strong communicator?
If you answered yes to both these questions, then read on.

This role is not in an opticians but is office based to work in a team of five in the Customer Service Department of the leading company with an optics influence in the Kent area.

Job purpose

The role entails providing customer support duties, which include interacting with customers to provide information about an organization’s products and services, etc.
It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company.
The candidate will learn each of the company’s service delivery lines, but the primary focus will be on supporting the Healthcare Client Lead with the vaccine delivery programme.
No clinical vaccine experience is required as the role is an administrative one and full training will be given

Key tasks & responsibilities

Manage all aspects of client onboarding including data entry, answering the phone, outbound calling, and receiving email correspondence; maintaining referral source information and log, and data input into appropriate database
The duties also include communicating with the sales team and finance team to validate client information.
Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system

Knowledge and Experience

” Previous experience working within a Customer Service environment essential
” Previous experience working within a similar role
” Good working knowledge of IT systems.
” An understanding of Health and Safety in the work place

Essential requirements
Driving license and own car

Skills and Abilities

” Ability to work as part of a team
” Ability to problem solve
” Excellent organisational skills
” Attention to detail
” Ability to prioritise and work to deadlines
” Self-motivated
” Excellent written and oral communication skills
” Ability to builds good working relationships
” Ability to take a pro-active approach
” Flexible approach to work.
” Excellent listening skills

Education and Qualification

Good standard of GCSE Grades

” A background in healthcare, optical care or insurance customer service is preferred
” Excellent customer service and problem-solving skills
” The ability to work both independently and as part of a team, and time-management and organizational skills;
” Exceptional verbal and written communication, interpersonal, and active-listening skills;
” Phone handling skills, as well as the ability to prioritize issues and respond accordingly.
” Good standard of computer literacy
” Training will be provided


The salary on offer is £18,000 basic with an increase to £18,250 upon completion of a 3-month probation period plus additional benefits.

To apply for this outstanding and exciting opportunity:

– Call Rueel at Inspired Selections on 0121 778 6999
– Upload your C.V to
– SMS your Name and Availability for a call to 07537417722

What happens next?

Once you have applied, one of the experienced team at Inspired Selections will give you a call to discuss the role in more detail.
They will also go over your previous experience from your CV and your current situation to make sure you have the relevant experience and match what the client is looking for.
Once this has been discussed leave it to us and we will arrange the meeting for you.


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