Optical Customer Service Advisor

Zest Optical
Republic of Ireland, Westmeath, Athlone
Up to £19241.47 per annum
23 Apr 2021
21 May 2021
Rebecca Wood
Contract Type
Full Time

12 month fixed term contract.

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Athlone, Ireland within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • Place telephone orders onto the system
  • Inform customer of out of stock issues
  • Inform customer of delayed orders
  • Expedite urgent orders to Site Manager
  • Resolve technical issues using help desk function if necessary
  • Contract account managers with any account related issues
  • To build long term relationships with our customer & to build rapport on every customer touch point
  • Any other departmental function as directed by the Site Manager
  • Liaise with other departments

Optical Customer Service Advisor - Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor - Package

  • Working 39 hours a week
  • Monday to Friday from 8.30am to 5pm (4.30pm finish on a Friday)
  • This will initially be a 12 month fixed term contract
  • Salary is € 21,294

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

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