Clinical Services - Assistant Manager

Swindon, Wiltshire
Up to £30,000 pa
01 Apr 2021
29 Apr 2021
Contract Type
Full Time

Clinical Services - Assistant Manager

Excellent opportunity for a qualified and registered Dispensing Optician with previous management experience to join our Head Office Customer Support call centre. We provide essential eye care support to customers who choose, or need, eye care delivered to their home. This may be due to their own health and welfare or for ease, for example, if they care for or support someone who is unwell. Due to our unique and privileged position to support a large number of vulnerable customers, many of who have complex eye care needs, our ideal candidate will be looking for a new and exciting career in a very different environment to being based in practice. As our Assistant Manager, you will support and lead a dedicated team of advisors to provide support to our customers across the UK working from our Head Office here in Swindon. A bespoke training programme is offered with ongoing professional development focussed around home eye care and the more complex needs that you’ll be coming across more regularly. You will work closely with our Customer Services Manager, who is also a qualified Dispensing Optician


  • Excellent customer service skills with a desire to exceed customer expectations
  • Ability to work on own initiative and have a logical and methodical approach to work
  • Confident about working in a role where your actions directly influence others
  • Ability to manage change
  • Problem-solving and decision-making skills
  • Open to giving and receiving constructive feedback
  • Effective communication, time management and organisational skills
  • Passion to deliver successful and rewarding training sessions
  • Ability to adapt oneself to others in the delivery of training


  • Competitive salary
  • Contributory pension scheme matched up to 5% on successful completion of the probationary period
  • 28 days holiday entitlement (inclusive of bank holidays)
  • Three ‘treat’ days granted for 100% attendance
  • Discounted eyewear and hearing products
  • Childcare vouchers
  • Professional fees paid