Optical Quality Assistant

Zest Optical
England, West Midlands, Birmingham
£20000 - £25000 per annum + Bonus
18 Nov 2020
16 Dec 2020
Rebecca Wood
Contract Type
Full Time

A leading Lens Manufacturer based in Birmingham, West Midlands are looking for a full time Quality Assistant.

You will be working in the quality team to ensure the timely processing of both returned and rejected lenses, to ensure a seamless experience for customers.

Quality Assistant Role

  • Assuring timely processing of returned lenses:
    - analysis against warranty T&Cs
    - accurately registering returns
    - accurately registering reasons for return
    - contacting Customers regarding returned orders
    - preparing accurate and professional responses for rejected claims
    * Assuring timely processing of lenses rejected from the lab due to technical reasons:
    - Analysis against Cut Edge and Fit specification
    - Accurately registering reject lenses
    - Accurately registering reasons for rejection
    - Providing accurate and factual feedback to the lab and other departments (as appropriate)
    - Contacting Customers regarding rejected orders
    * Actively participating in any additionally assigned projects
    * Provide support for other departments when requested by line manager
    * Assure accurate and professional communication to customers and within the business to best support Customers
    * Actively working on resolving customer issues and communicating progress to all relevant parties
    * Managing Quality Helpdesk tickets
    * Supporting other departments, when necessary to assure the best Customer Experience

Quality Assistant - Requirements

  • Previous experience of working in optics, Optical Assistant, Glazing Technician etc- Proven ability to analyse and verify information
  • Proficiency in IT areas (e.g. MS Office)
  • Proven excellent communication skills, including handling difficult conversation
  • Experience in communication with customers via phone

Additional Information

  • Salary between £20,000 to £25,000 DOE
  • Bonus Scheme
  • Travel pass or free parking
  • Pension Contribution
  • Mainly Monday to Friday with some Saturdays depending on workload

To apply for this role please send a copy of your CV or call 0114 238 1726.

Apply for Optical Quality Assistant


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Optician Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Optician Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.