Specsavers

Call Centre Advisor / Optical Assistant - Upminster

Recruiter
Specsavers
Location
Upminster
Salary
Competitive plus benefits
Posted
17 Nov 2020
Closes
04 Dec 2020
Ref
48561
Contract Type
Permanent
Hours
Full Time

Looking for something new and a varied role?

 

We are looking for an Experienced, Customer Focused Call Centre Advisor  / Optical Assistant. This is a great role, especially if you like variety as you will assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone, booking and confirming appointments and appropriate direction of enquiries for multiple Specsavers locations.  But as well as this you will support the clinical team with clincs, patient care and customer excellence.

 

  • Efficiently answer all telephone calls to the stores and direct accordingly.
  • Respond positively to customer enquiries and direct them to the appropriate department booking appointments carefully at the appropriate store.
  • Respond positively to and resolve customer concerns or issues.
  • Customers receive advice about when we can provide them with an appointment closest to their requested time.
  • Customers receive a positive and friendly approach to excite them about their planned visit.
  • Customers are advised of the current promotions and any relevant contact lens or product information.
  • Customers details are requested in an empathetic manner.
  • Customers are advised their glasses are ready or delayed as appropriate.
  • Customers receive a reminder call / text.
  • Customer details are recorded accurately.
  • Appointment management disciplines are maintained.
  • The Director / Manager is made aware of days and times where appointments are at capacity and days and times when appointment demand is weak.
  • Store to store protocols are observed.
  • Participate in creating a positive team spirit within the store.
  • Participate in creating a positive impression of Specsavers at every opportunity.

 

What will success look like in the role?

  • Customers have their calls answered in a prompt, clear and friendly manner, and their needs are satisfied.
  • Appointment bookings are managed so that maximum numbers of customers are seen.
  • Your role is a vital contributor to team effectiveness and a culture of continued learning is in place.
  • Potential to become a Team Leader for the right person

 

Please contact Laura Adams, 07947280660 or email laura.adams@specsavers.com