Audiologist/Hearing Aid Dispenser - Orpington Hearcare

Role: Audiologist/Hearing Aid Dispenser
Location: Orpington to cover clinics in Sidcup, West Wickham and Dartford
Hours: Full time/part time to include weekend work
Experience level: For this role you will need to be a qualified Audiologist/Hearing Aid Dispenser and able to HCPC register

With a recent influx of NHS patients many of our stores now provide as many NHS hearing tests as they do private hearing tests. Specsavers are now accredited by over half of the NHS Clinical Commissioning Groups in England to provide NHS hearing services in local community settings, helping people to get the assistance they need with their hearing closer to home. You’ll therefore have a variety of patients in your day to day role meaning no two days are ever the same! 
 

About Specsavers Hearcare
Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.

Our Hearcare businesses consist of the ‘hub’ store and a number of ‘spoke’ stores. The business will be named after the hub store. They then provide clinics in the spokes which are located in the nearby surrounding area and are usually Specsavers stores. We have also branched out into external clinics in various NHS locations in the local area. As our hearcare business continues to grow some of our hub stores are now stand alone stores that offer hearing tests only. Lastly, many of our hearcare businesses offer domiciliary to our patients that are unable to visit us in store. 

In this role you'll be based at our hub store in Orpington and our spoke stores in Sidcup, West Wickham and Dartford. We offer both private and NHS testing across the hub and spoke network. We also offer home visits so you'll need to be able to drive. 
 

About the Role
You must be registered with the Health & Care Professions Council (HCPC) as a Hearing Aid Dispenser (HAD). You must possess a passion for fantastic customer service. 

Some of the key tasks are as follows: 

• To liaise with, organise and encourage store staff to book initial hearing awareness checks from store footfall, existing clients and external and internal promotions.
• To liaise with store managers and directors regarding the motivation and training of store staff to book hearing awareness checks and deal with existing clients.
• To keep daily contact with all your designated stores and ensure that hearing aid and battery stocks, leaflets and displays are kept up to date and in plentiful supply, and that all relevant information communicated by the Group is observed and passed on.
• To ensure that sufficient existing clients and new enquiries are seen to meet agreed personal performance standards.
• Understand and apply NHS practices and procedures as appropriate
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge
• To work under the control and direction of your line manager/store director to the standards required, noting that the Company’s disciplinary or capability procedure will be used to record significant events or actions. To also observe the supervisory rules laid down by the Company in line with HCPC requirements.

Your Objectives

• To meet HCPC and company agreed standards in conduct and performance.
• To meet all HCPC requirements to maintain HCPC registration
• To work to Company clinical and commercial standards.
• To maintain the effective hygienic condition of all Company issued equipment to agreed HCPC and Company standards.
• To use audiometric and otoscopic test equipment to agreed British Society of Audiology (BSA) and Company standards, ensuring current calibration requirements are met.
• To select and demonstrate hearing aids whenever and wherever appropriate to agreed standards and carry out the fitting of hearing aids.
• To complete service appointments and rehabilitation appointments and re fitting of hearing aids as necessary and on time.
• To take aural impressions for the manufacture of hearing aids and ear moulds to agreed standards.
• To follow accurately and on time all Company administrative procedures.
• To maintain an accurate and up to date client record practising the security standards as lay down by HCPC, BSHAA and Company procedure.
• To work politely and effectively with store staff and support office staff.
• To always observe local store rules. 
• To promote the interests of the Company.
• To be professionally dressed and groomed.
• To ensure that any correspondence between HCPC and employee is disclosed in a timely manner to your line manager.
• Effectively inform customers about all Specsavers products and offers
• Be an ambassador for the Specsavers brand at all times

More about Specsavers Hearcare
Specsavers Hearcare has over 800 stores and is still growing. A big part of our success is down to our Hearing Aid Dispensers and the influence they have on our business. Because of our unique model, our Hearing Aid Dispensers have the opportunity to work directly with the Hearcare Joint Venture Partner and contribute to the clinical direction of the business. With Specsavers, your input and ideas will matter more. 

You can find out more information about Specsavers Audiology here: https://join.specsavers.com/uk/department/audiology/

What’s next?
For more information or to apply for this role, please contact our Audiology Resourcing Partner, Sophie Ayland on 01566 770 129 or email sophie.ayland@specsavers.com.