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Optical Assistant

Employer
Cecil Amey Opticians
Location
Norfolk
Salary
Competitive salary and benefits
Closing date
28 Nov 2020

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Job Details

Optical Assistant

We are recruiting for a friendly and dedicated Optical Assistant.

In this role you will work as part of a team of optical professionals that strive to ensure every customer receives exceptional service. The Optical Assistant is the first person a customer has contact with when phoning or coming in to one of our branches, so the role is essential in making a good first impression and contributing to providing the highest standard of customer care.

The successful candidate will be well presented, have excellent communication skills and eager to learn new skills.

Details

As a highly established business, the company is committed to offer impeccable customer service, an individualised customer journey, longer testing times using the best and innovative products within the industry.

The principal aspects of the role are:

  • Meet and greet patients as they come into the practice and register them.
  • Assist patients with enquiries and appointments.
  • Announce patient appointments and hand over / coordinate patients.
  • Order or allocate contact lenses and handle associated queries and DD arrangements.
  • Perform minor adjustments and fitting requirements once training is received.
  • Provide patients with pricing information in relation to our products and services.
  • Assist with dispenses, where authorised to do so by the Practice Manager and where appropriate.
  • Pre-screen, take pressures and fields, take retinal photography once training is received and when authorised by the Practice Manager.
  • Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets.

Essential

  • Relevant knowledge and experience in a similar role.
  • The ability to work efficiently in a team environment.
  • Commercially aware.

Benefits

  • Competitive salary and benefits including paid ABDO and GOC fees (if applicable), company pension scheme, team member discounts, uniform allowance, team bonus.
  • 20 days holiday plus bank holidays.
  • Closed Sundays and Bank Holidays, offering greater freedom for work-life balance.

Company

Cecil Amey is an independent, family owned opticians, with over 95 years of history looking after patients in Norfolk and Suffolk we are extremley proud to be thriving in a challenging business environment.

At Cecil Amey we invest in our people as we strongly believe that knowledge and experience are essential for offering the best customer service and nurturing the confidence to create lifelong relationships between our professionals and patients.

Our objectives have always been to deliver impeccable customer service, to give the best professional advice in the industry and to offer a range of the highest quality frames and lenses.

At Cecil Amey we are always searching for motivated individuals to join our highly qualified team, no matter where you join us, you will be encouraged to be the best you can be, take responsibility for the work you do and have fun while you are doing it. We are the largest independent Opticians with eight busy practices in Norfolk & Suffolk.

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